FAQs
Q. Will you place ads on my site?
A. I will NOT place ads on your site.
Q. Do you allow clients to advertise?
A. Yes, I allow sites that have commercial advertisements.
Q. What forms of payment do you accept?
A. Credit Cards processed through PayPal, cash, or check.
Q. Are your servers Linux/Unix or NT?
A. My servers are running CentOS.
Q. Do you work with websites that offer adult content?
A. No.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included in the price of your service plan.
Q. What control panel do you use and do you have a demo?
A. The control panel I use is called CPanel. A demo can be
found here.
Q. Can I pay monthly?
A. No. Pricing is based upon annual payments in advance.
Q. Can I host a friend's sites?
A. Yes, you may host your friend's site.
Q. How long does it take to set up an account?
A. Your account will usually be set up within 60 minutes of making
payment.
Q. Are there any hidden costs?
A. No.
Q. Do you offer telnet or shell access?
A. No. For security reasons, we do not offer telnet or shell
access. You are still able to unzip files on the server using our file
manager as well as the ability to set up cron jobs.
Q. Can I password protect directories?
A. Yes, you can password protect directories within cPanel.
DNS
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email
you can email us requesting your dns.
Control panelQ. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cpanel/
Q. Where do I go to login to my control panel?
A. You go to http://www."your-domain-here"/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain
management" inside of domain management you will see a place to manage
and add sub-domains.
FTPQ. Where can I download a free FTP?
A. We suggest searching for a free FTP client at Version Tracker.
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the
public_html folder.
Q. Why doesn't my ftp password change when I change
my cPanel password?
A. Please allow 24 hours for your FTP password to sync with your cPanel
password.
PathsQ. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-mailQ. How do I create email accounts?
A. To create an email account login to your control panel and click
add/remove email account's.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain
Q. Where do I go to check my emails using my browser?
A. yourdomain/webmail/
Q. How can I setup webmail to go directly to horde,
neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url
from your address bar. You will not login to your cpanel and create a
subdomain to go to the address you just copied.
CGI/ASP/PHP/MySql/JSPQ. None of my cgi scripts are working on the server. How do I get
them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database
is created you can manage it from phpmyadmin. This can be found at the
very bottom of the MySQL page.
Software VersionsQ. What version of php are you using?
A. We are using version 5.2.17
Q. What version of MySQL are you using?
A. We are using version 5.0.95-community
Q. What version of cpanel are you using?
A. We are using version 11.32.2 (build 25).
BillingQ. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel
within thirty days, and we process your refund in less then 24 hours.
Q. How do I make a payment?
A. All online payments are recurring and processed through PayPal. Your payment will automatically be
deducted after an approval email is sent by PayPal.
Q. How do I stop billing?
A. If you wish to close your account simply email us your username,
password, and why you wish to cancel. You must also include "I give you
permission to delete my website and all of it's content."
SSLQ. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https://ip/~yourusername/
A private ssl would display as https://www.yourdomain
in the address bar.
Q. How do I purchase a
private ssl from you and what type is it?
A. Please email to do so.
Q. What's the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it.
Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $120.00 installation fee.
Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.
SubdomainsREAD THIS BEFORE SETTING UP A SUBDOMAIN!
To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work.
Example... I want to create the subdomain test.mainworldhosting.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.
forum.aol.com
is a subdomain. www.forum.aol.com is not a subdomain.
Addon Domains
READ THIS BEFORE SETTING UP AN ADDON
DOMAIN!
You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.
There are three fields cpanel asks for when creating an addon domain.
1. "New Domain Name:" You will put in the newdomain.com do
not put www in the name!
2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will
mess a lot of things up!!!
3. "Password:" fill in any password you want here.
Q. Help I added an addon domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain. |
